Employment

WE’RE GROWING! 

INHS provides equal employment opportunities (EEO) to all employees and applicants for employment. INHS is a Tompkins County Living Wage Certified Employer.

Operations/Programs Analyst

The Operations/Programs Analyst is a multi-faceted mid-level position that supports the overall operation of INHS.  Working closely with the Deputy Director, the Analyst helps develop, monitor, and maintain INHS’ business systems.  This full-time professional position works across departments and with all other staff. 

TO APPLY, please email a cover letter and resume to Johanna Anderson, Executive Director, janderson@ithacanhs.org.  In the cover letter, please specifically address relevant experience and reasons for your interest in this particular position.  

Duties and Responsibilites

BUSINESS SYSTEMS

  • For Property Management: maintain water reading monitoring systems, enter data and analyze utility information in WegoWise, perform MFI reporting;
  • For Lending: maintain grant information systems;
  • For Administration: work with the Finance department to maintain cash flow and budgeting spreadsheets.

    MISCELLANEOUS PROJECTS

    • Under the direction of the Deputy Director, work on studies, data cleanup, small report writing and other ont-time projects.

    HUMAN RESOURCES

    • Maintain job descriptions and organizational charts; 
    • Maintain training tracking systems and schedules;
    • Coordinate on/off boarding of staff.

    CORPORATION MANAGEMENT

    • Track INHS/BHTC policy renewals and, under the supervision of the Deputy Director, edit/draft policy language;
    • Track policy compliance;
    • Maintain INHS corporation electronic records;
    • Take minutes at board meetings, complete resolutions and other board business;
    • Schedule sub corporation meetings, take minutes and maintain records for the meetings.

    COMPUTER / PHONE

    • Under the direction of the Deputy Director, handle staff needs for small tech equipment orders, phone system management, backup verifications, and other tech needs.
      Education and Experience

      Bachelor’s degree and preferably three years of professional experience in business operations, data analysis, and / or information management.  

      Good written and oral communication and interpersonal skills.  Excellent attention to detail and demonstrated ability to handle complex tasks.  Ability to work independently on multiple projects and manage competing priorities.  Strong, creative analytical skills and a strong desire to learn new skills and assume new responsibilities.

      Must pass a criminal background check.

      Intermediate proficiency in MS Word.  Advanced proficiency in MS Excel.

      Personal qualities of integrity, credibility, and a commitment to the INHS mission to revitalize neighborhoods and to assist low- to moderate-income people in obtaining quality housing on a long-term basis.

      Preferred: Intermediate proficiency in database software design, Adobe Acrobat, and MS PowerPoint.

      Travel

      Travel outside of the service area, including out-of-county, will occur occasionally.  A valid driver’s license and access to transportation is required. 

       

      Property Manager

      The Property Manager is responsible for all property management for the Juniper Manor II and Newfield Garden sites including tenant relations, tenant move ins/outs, income certification, collecting rents and security deposits, collecions, overseeing property upkeep, and other administrative duties.

      TO APPLY, please email a cover letter and resume to Johanna Anderson, Executive Director, janderson@ithacanhs.org.  In the cover letter, please specifically address relevant experience and reasons for your interest in this particular position.  

      Duties and Responsibilites

      PROPERTY MANAGEMENT

      • Monitors, updates, and maintains an accurate wait list for apartments in accordance with governing regulations;
      • Oversee tenant application processing and background checks;
      • Processes applications including all required verifications;
      • Make final selection of appropriate tenant for residential units;
      • Leases property according to agency policies, funder requirements, and applicable state and federal laws;
      • Prepare, process, review and sign leases and all related rental forms with tenants;
      • Conduct unit inspection with tenant to determine condition prior to moving in;
      • Resolves resident problems, conflicts, and lease violations – documents these activities;
      • Monitors and processes rent collections; implements follow through with delinquent account procedures, including evictions and bad debt write offs;
      • Coordinates and monitors apartment make-ready procedures;
      • Work with Section 8 programs, social services and other service agencies as needed;
      • Conduct lease renewal home visits, certifications, and inspections; inform tenants of any changes in their renewed lease;
      • Ensures that property is maintained in a clean, safe, and attractive manner;
      • Determine and provide final approval on tenant deposit refunds;
      • Oversee rental collection and delinquencies process;
      • Manage eviction proceedings including court actions and interactions with attorneys and insurance liability claims.

        GENERAL MANAGEMENT / FINANCE

        • Work with Director of Property Management to ensure effective and efficient management of assigned portfolios;
        • Establish and cultivate good working relationships with  outside vendors and service providers;
        • Monitors expenditures to keep in compliance with established budget;
        • Coordinate with other agencies to develop alternate housing sources for low-income and special needs households;
        • Provide information and referrals to community members and housing agencies regarding available housing services;
        • Generate monthly watch list numbers for Asset Management;
        • Assist in annual budget preparation;
        • Complete weekly, monhtly, quarterly and year-end reports, as required.

        MAINTENANCE MANAGEMENT

        • Work with Maintenance Coordinators to ensure the maintaining of properties; 
        • Ensure completion of maintenance requests and repairs; handle complex or unusual tenant complaints;
        • Participate in the planning of long- and short-term property improvements; provide recommendation and strategy to improve properties.

        INHS PROPERTY MANAGEMENT TEAM

        • Serve as a member of Property Management Team;
        • Participate in the development and monitoring of budgets;
        • Participate in policy development.
          Education and Experience

          Associtates’ degree with two or more years’ experience working with property management. 

          Good communication and problem-solving skills.  Detail oriented and organized.  Creativity and initiative to work both independently as well as within a team while able to perform in a busy, changing, multi-tasking work environment.

          Must pass a criminal background check.

          Intermediate proficiency in Windows-based software, including Microsoft Word and Microsoft Excel.

          Personal qualities of integrity, credibility, and a commitment to the INHS mission to revitalize neighborhoods and to assist low- to moderate-income people in obtaining quality housing on a long-term basis.

          Preferred: Proficiency in affordable housing software such as Boston Post or Yardi.  Tax Credit Specialist (TCS) or Certified Occupancy Specialist (COS) certification or similar.

          Travel

          Travel between the sites will occur routinely.  A valid driver’s license and access to transportation is required. 

           

          Property Management Maintenance Coordinator

          The Maintenance Coordinator is responsible for the overall maintenance operations of their assigned properties.  Building repairs include, but are not limited to, heating and cooling systems, plumbing, electrical, carpentry, sheetrock, construction, roofing, masonry, patching and painting, and household appliances.  The Maintenance Coordinator often coordinates work at their assigned properties with the Property Manager and Senior Maintenance Coordinator.

          TO APPLY, please email a cover letter and resume to Johanna Anderson, Executive Director, janderson@ithacanhs.org.  In the cover letter, please specifically address relevant experience and reasons for your interest in this particular position.  

          Duties and Responsibilites

          PROPERTY MAINTENANCE

          • Develop and maintain good working relationships with all residents, municipal officials, vendors and outside contractors;
          • Perform basic repairs to units and builiding using electrical, plumbing, carpentry, masonry and painting skills;
          • Complete all maintenance work orders as assigned in a timely way;
          • Complete the make-ready of vacant apartments as directed by the Property Manager; 
          • Maintain property materials and supply inventory for cost effective operations;
          • Oversee all contracted lawn care, snow removal, and other sub-contracted services for the assigned properties; 
          • Accompany funders or other PM staff on inspections;
          • Complete grounds work as directed by the Property Manager, which may include picking up trash, cleaning dumpster areas and maintaining landscaping beds and other areas;
          • Alert the Property Manager of any unusual occurrences and/or damage that may have taken place;
          • Maintain timely and accurate records regarding preventative maintenance, service requests, expenditures, apartment make-ready status, work-in-progress, etc.;
          • Work with the Property Manager and Senior Maintenance Coordinator to develop capital improvement plans for assigned properties;
          • Under the direction of the Senior Maintenance Coordinator, oversee capital improvement projects on assigned properties.
              Education and Experience

              High school diploma or GED and a minimum of three years of professional experience in construction or residential maintenance. 

              The ability to interact effectively with elderly and disabled clients, co-workers, other service providers, and building material suppliers.  The ability to manage confiential information.  The ability to work independently and efficiently schedule and manage the workload.

              Ability to follow oral and written instructions.  The ability to troubleshoot problems and take appropriate action.  Mechanically inclined with a working knowledge of all aspects of building maintenance, repair and service.  Possess physical conditioning in line with the demands of the position.

              Must pass a criminal background check.

              Preferred: Experience with Rural Development funded properties.  Novice or better proficiency in the general use of Windows-based software including basic use of Microsoft Word and Microsoft Excel.

              Personal qualities of integrity, credibility, and a commitment to the INHS mission to revitalize neighborhoods and to assist low- to moderate-income people in obtaining quality housing on a long-term basis.

              Travel

              Travel from property site(s) and to materials suppliers will occur routinely.  A valid driver’s license is required.  INHS provides work transportation and tools. 

               

              Property Management Compliance Manager 

              The Compliance Manager is a management-level position responsible for the oversight of all property management tenant files and compliance for all INHS properties.  It involves working with multiple properties, Maintenance Coordinators, Property Managers, and office support staff.  The position is responsible for compliance with funding requirements, corporation policies and procedures, and fair housing laws.  In addition, the Compliance Manager provides information on the performance of low-income properties to funders and other staff.

              TO APPLY, please email a cover letter and resume to Johanna Anderson, Executive Director, janderson@ithacanhs.org.  In the cover letter, please specifically address relevant experience and reasons for your interest in this particular position.  

              Duties and Responsibilites

              PROPERTY MANAGEMENT

              • Ensure compliance with funding requirements, corporation policies and procedures, and fair housing laws.
              • Evaluate applications for income restricted unit vacancies.
              • Assist in the maintenance of waiting lists.
              • Conduct applicant interviews and resident re-certification interviews.
              • Prepare move in paperwork / certifications for applicants and complete re-certifications for existing households.
              • Participate in preparation and review of documents for inspections / audits.

              REPORTING

              • Generate monthly watch list numbers for Asset Management.
              • Submit occupancy and financial reporting to investor and compliance agencies monthly and quarterly.
              • Assist in annual budget preparation to ensure all properties have positive cash flows.
              • Maintain intermediate level of proficiency in Windows-based word processing and spreadsheet software.
              • Achieve advanced level of proficiency in Boston Post property management software within one year of hire.

              GENERAL MANAGEMENT / FINANCE

              • Work with Director of Property Management to ensure effective and efficient management of assigned portfolios.
              • Establish and cultivate good working relationships with all city officials, outside vendors, and service providers.
              • Coordinate with other agencies to develop alternate housing sources for low-income and special needs households.
              • Provide information, referral and training to community members and housing agencies regarding landlord / tenant rights and responsibilities, rental management, and available housing services.
              • Train property management staff on efficient, compliant day-to-day operations.
              • Participate in key decisions pertaining to strategic initiatives, operating model, and operational execution.
              • Participate in policy development.
                Education and Experience

                Bachelors’ degree (or equivalent experience) with two or more years’ experience working with low-income communities. 

                Excellent communication and problem-solving skills.  Detail oriented and organized.  Strong communication and analytical skills.  Creativity and initiative to work both independently as well as within a team while able to perform in a busy, changing, multi-tasking work environment.

                Must pass a criminal background check.

                Intermediate proficiency in Windows-based software, including Microsoft Word and Microsoft Excel.

                Preferred: Advanced proficiency in affordable housing software such as Boston Post or Yardi.  Tax Credit Specialist (TCS) or Certified Occupancy Specialist (COS) certification or similar.

                Personal qualities of integrity, credibility, and a commitment to the INHS mission to revitalize neighborhoods and to assist low- to moderate-income people in obtaining quality housing on a long-term basis.

                Travel

                Travel outside of the service area, including out-of-county, will occur occasionally.  A valid driver’s license and access to transportation is required. 

                 

                Leasing Assistant (two positions available)

                The Leasing Assistant is a newly created entry-level position that assists in the operation of the rental management program, including answering phones, filing, word processing, copying, leasing, income re-certifications, collections, and other clerical duties.

                TO APPLY, please email a cover letter and resume to Johanna Anderson, Executive Director, janderson@ithacanhs.org.  In the cover letter, please specifically address relevant experience and reasons for your interest in this particular position.  

                Duties and Responsibilites

                ADMINISTRATION

                • Provide information to applicants regarding units and the property management program.
                • Receive tenant complaints and confirm information.  Following the direction of the Property Manager, correspond with the appropriate individual(s) for follow-up actions.
                • Accept and log rental payments into Boston Post (property management software).
                • Maintain accurate, up-to-date tenant files.
                • Keep Property Manager apprised of applicants’ status and al tenant issues.
                • Record all communication with applicants and tenants in Boston Post.
                • Distribute Property Management issued notices.
                • Assist in planning resident functions and community meetings.  Attend and participate as host, as directed by the Property Manager. 
                • Assist the Property Manager with reporting. 

                MAINTENANCE ADMINISTRATION

                • Take calls for maintenance requests, enter work orders into Boston Post, and close out work orders when completed.
                • Schedule preventative maintenance for properties; maintain unit and property files.

                LEASING

                • Meet with prospective renters and show available units.
                • Ensure apartment is move-in ready by date agreed upon with applicant.
                • Conduct move in/out and Section 8 inspections.
                • Prepare and execute leases in accordance with property requirements.
                • Prepare accurate, up-to-date new resident files.
                • Following the direction of the Property Manager, assist with security deposit refunds.
                • Prepare lease termination and move out documents.

                COLLECTIONS / LEGAL

                • Notify tenants of rent and any other payments due.
                • Follow-up on current and former tenant delinquencies.  Refer complex or unusual cases to Property Manager.
                • Under the direction of the Property Manager, prepare eviction documents.  Handle initial tenant eviction proceedings and necessary court filings.
                • Record and attempt collection of court mandated judgments.
                • Assist Property Manager with monthly deliquency notifications and reports.
                Education and Experience

                A high school diploma (or equivalent).  Strong customer service skills and attention to detail.  Good verbal and written communication skills.  Ability to work independently with minimal supervision and manage competing priorities.

                Proficiency in Windows-based software, including Microsoft Word and Microsoft Excel.

                Preferred: Experience with property management software such as Boston Post or Yardi.

                Must pass a criminal background check.

                Travel

                Travel within Tompkins County will occur occasionally.  A valid driver’s license and access to transportation is required.